Q & A
Do you ship to countries outside of the U.S.?
Yes we do.
Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyers responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.
We won't under-value merchandise or mark the item as a "gift" on customs forms.
Doing this is against U.S. and international laws.
Do you do customize?
Yes we do. We have thousands of pictures not listed on our site. If you have something specific in mind please contact us. If you want something more personal we can do that too.
Do you have a brick & mortar store?
No. Our store is online only. Any questions will have to be asked and answered via email.
We will try our best to answer your questions within 2 hours.
Please keep in mind that we are Pacific Standard Time and will respond within normal business hours.
Do you charge sales tax?
When can I expect to receive my item(s)?
Item(s) are usually shipped within 1-2 business days (excluding weekends and holidays). So you can expect to receive your item(s) within 2-5 business days after that.
International buyers will receive their item(s) within 2-12 weeks depending on the destination and your chosen shipping method. Some made to order items take a little longer to ship. Please check the description page of the item for more information.
Can I cancel or make changes to my order after it is placed?
It is our first priority to ship your item(s) in a timely manner. For this reason we are unable to modify or cancel your order. However, if you NEED to modify an order please contact us asap and we will try our best to see what we can do.
What if my package is returned to shipper?
Occasionally, packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us we issue a refund for your merchandise (shipping fee and customized items or made to order items are non-refundable). We can re-ship your order but there will be an additional shipping charge. Please contact us if you need to do so.